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Information

How to Contact Us

We are always interested in hearing from our customers and getting feedback about our merchandise and our website. Please write to us at [email protected].

Or if you are in the neighborhood come visit us at:

Colonial Antique Mall Booth 421
890 Lake Ave
Woodstock, IL 60098

Payment

For your convenience IGSA accepts MasterCard and Visa via the website. This is the fastest way to order as your credit card can be approved online and your purchases shipped almost immediately.

We will also accept money orders. To pay by this method please fill out the form (click here for form). We cannot guarantee that the item you have requested will still be in stock when we receive the request. If this is the case we will return the money order to you so please include the return address on the order form. Please submit the order form with your payment and mail both to:

Island Girl Salvage and Antiques
74 S. Evergreen
Arlington Heights, IL 60005
847-392-2726

PERSONAL CHECKS ARE NOT ACCEPTED

Shipping

Most shipping is handled by the United States Postal Service, and is based on your purchasešs total and weight. You may select from Standard Mail (6-8 business days) or Priority Mail Rates (1-3 business days). Currently we are only offering domestic delivery. Please note however that for some larger or odd shaped items there may be additional shipping charges. We will contact you via email to let you know the actual charges and to confirm your acceptance of these additional charges. In these cases we will identify the most economical method for us to ship and is not limited to the USPS

Returns

IGSA recommends that you send back your return via priority mail with Insurance. That way you are protected from the possibility of loss during shipping. Returns will be promptly processed upon receipt and payment in the amount of your purchase, minus the shipping charge, will be credited to your card or account. Please keep in mind that it takes a few days for your refund to be posted to your credit card. The merchandise should be received back to us in the same condition. Please contact us immediately if there was damage during shipping as we will need to contact the shipper.

Items marked “Sale” or “As Is” are not returnable unless damaged during shipping. Returns should be sent to

Island Girl Salvage and Antiques
30 Amboy Lane
Schaumburg, IL 60194

About our Merchandise

IGSA will make every effort to identify the condition of the merchandise on our website. Whenever possible we will notate an item as ‘as is’ which could mean, but is not limited to, an item having a chip, crack or scratch. As the condition of goods is subjective we will use our own discretion, items with no discernable defects will be considered ’in good condition’. For example: some of our salvage pieces may require some additional restoration work such as corrective finishing but will still be considered ‘good condition’.

Security

We use industry-standard SSL encryption to transmit credit card information securely.



[email protected]